FAQ

Digital Vault Services GmbH is a SaaS provider, founded in 2019 by the worldwide active Trade Finance IT-provider, GlobalTrade Corporation, Toronto/Canada and the owner-operated Lindner Group KG, Arnstorf/Germany. Digital Vault Services GmbH provides Guarantee Vault, a place for the issuance and safekeeping of digital guarantees. Guarantee Vault is a true market initiative and the result of a 2-year collaboration with 17 working group members made up of major corporates, banks and sureties.
A Digital Guarantee is an instrument such as a Bank Guarantee, Surety Bond or Standby Letter of Credit issued in an electronic (paperless) form.
Generally, digital guarantees are as legal and valid as traditional paper guarantees. At the moment you can issue digital guarantees with the Guarantee Vault in Germany and Austria. Legal validation for France and Switzerland will follow in 2021. Before offering services in any country, we conduct a thorough analysis and validate that digital guarantees are permissible by the national law in that country.

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Guarantee Vault is a place for the issuance and safekeeping of all your digital guarantees.
You can process all kinds of direct guarantees and sureties through Guarantee Vault including Corporate guarantees and Standby Letters of Credit. Both, digital and physical guarantees can be requested through the vault.
Guarantee Vault facilitates the central issuance and storage of digital guarantees by removing paper and fully digitizing the process. Any post-issuance events within a guarantee (e.g. issuance, amendment, release, claim) is digitally mirrored and all stakeholders (applicant, guarantor, beneficiary) have real-time control of their guarantees. You can link your existing guarantee-management-system via an API or simply use our intuitive Web Interface.
Once you get in contact with us via phone or e-mail, the process will begin with our sales department where you will be provided with all the necessary information as well as a demo on demand. After signing the contract, you will be introduced to your personal Client Onboarding Manager who will align on the Guarantee Vault account registration and will support you on the way to your first digital guarantee. We provide a fast and efficient, ready to use, web interface for your guarantee needs or the easy-to-use API to seamlessly connect to your back-office system.

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Yes, our APIs enable a direct and seamless connection between your Trade Finance system and the Guarantee Vault using a suite of REST APIs.
Whether you manage a few guarantees a year or process thousands of guarantees a month the Guarantee Vault allows you to manage your guarantees digitally from end-to-end without the need for additional software.
Guarantee Vault can help you improve your companies’ overall efficiency by enabling an end-to-end and fully digital handling of your entire guarantee process. This includes issuance, amendments, release, and claims. The entire process is transparent for all parties involved and the guarantees are safely stored on the Guarantee Vault.
Research shows that on average more than 40% of costs savings are possible through the digitization of documents. The guarantee vault is designed to digitize guarantees for your business, in doing so the costs of courier and postal fees are eliminated, the need for additional file management is removed and the labor intensity of paper-process is reduced. Removal of the courier process also reduces risk of loss due to postal mistakes and saves money correcting mistakes.
Our data is stored in Microsoft Azure and our servers are hosted in Germany. The data is subject to the German and European data protection laws. There is no third-party access to the data. For customers of Azure Germany, customer data remains in the identified German datacenters under control of T-Systems, a Deutsche Telekom company, acting as a German data trustee. For more information on Microsoft Azures privacy policy please see https://azure.microsoft.com/en-us/overview/trusted-cloud/privacy/

DVS is currently preparing for ISO 27001 certification, which we expect to have in Q3 2021.

At DVS, we attach great importance to service and support. We offer extensive support throughout your journey towards digitisation and provide you with a personal Client Onboarding Manager to do so. You will receive 360 degrees support on all topics that might interest you while stepping into the digital guarantee era.

If you are interested in a demo or have questions regarding Guarantee Vault please contact us via contact@digitalvaultservices.com or via 0175 88 68 021.

If you are already registered on the Guarantee Vault, please contact your Personal Client Onboarding Manager.